HR Unplugged - Retrenchment during Covid Pandemic

Some considerations before retrenching during the COVID pandemic

We are all fatigued by the pandemic; and the impact will be felt for many months and years to come. There is no crystal ball to tell us when the economy will recover.  I have been asked the question: how do we retrench some of our employees?

Before considering retrenchment, we need to look at the potential impacts and think through some of the alternatives;

  • You could potentially lose really good people.
  • There would be significant damage to the trust between yourself and the rest of the team and a negative impact on morale.
  • To sustain productivity, your remaining employees would need to continue being motivated and passionate about the business.
  • As a business owner you need to survive while being mindful of the responsibility you have to your employees.
  • Treating your employees with respect and fairness is critical.
  • Retrenchment should be the absolute last resort.

First and foremost, consider the following:

  • Review all employee and payroll costs e.g. parking, canteen allowances, any non-essential bells and whistles. Every bit helps. Be creative. Be inclusive and allow staff to come up with creative suggestions and ideas.
  • Working from home options could reduce office / operational costs e.g. rent, electricity, consumables.
  • Working from home would reduce travelling time and transport costs for employees. As a trade- off, employees should be willing to consider taking a pay cut to offset the travelling costs to work. While this is a challenging concept for many to accept, if handled with transparency and sensitivity, it can be achieved.
  • Review your product or service offering and consider how you can pivot / redesign / strategise to capitalise on new opportunities and adapt to the new way of doing business.
  • Use technology where you can and review sourcing, production, and distribution costs.
  • Apply for temporary relief funds for SMME’s.
  • Implement a Short time strategy: Work a 3-day versus a 5-day week.
  • Consider Job sharing: Sharing one salary and hours between two employees.
  • Temporary layoffs: A temporary layoff results in a no work no pay scenario where the employment contract is suspended and not terminated.
  • Salary reductions result in a pay cut but the employees continue to work full time.
  • Suspend the issuing of bonuses or increases.
  • Grant unpaid or paid leave
  • Offer voluntary severance. A short-term cost for a longer-term gain.

It is important to note that changing terms and conditions of employment will require consultation and consent from the employees. Consultations can be done prior to a Section 189 retrenchment process commencing, or during the retrenchment process, as an alternative to retrenchment. Either way a consultation needs to take place and an agreement reached. If agreement is not reached, then the following needs to be considered when retrenching employees:

  • There must be a valid reason for the retrenchment i.e. economic reasons, and not because employees refused to agree on changing the terms and conditions of employment.
  • Be careful of using the COVID pandemic as an excuse to retrench employees.
  • Ensure that you follow the retrenchment procedure carefully.
  • Ensure that the separation is managed with empathy and emotional support is provided as it can be a very traumatic process for an employee, especially during this time.
  • Ensure that you do not discriminate against anyone, especially vulnerable or ill employees who are unable to work from the office or from home.

As the economy slowly opens, businesses need to consider all the options available to them to stay in operation and protect their reputation and brand. This requires businesses to, not only, be compliant with the Labour, Health and Safety and other relevant directives and legislation, but to implement the changes in a fair and compassionate manner.

Working from home

Achieve the best results while working from home during COVID-19

The COVID pandemic has changed the way we conduct business and the way we work. Many of us now have to work from home and this has its own set of challenges. Here are some tips to help you achieve the best results.

  1. Have a dedicated space for work that is free of interruptions from kids, partners or animals.
  2. Ensure that you have read and understand the work from home policy. Contraventions could land up in disciplinary action being taken against you.
  3. Ensure you have the appropriate tools/equipment to do the job. If not, speak up!
  4. Do not use your work equipment for personal stuff. It could land you in hot water.
  5. Do not share company information with anyone except with whom it is intended.
  6. Be professional. If using video and audio conferencing ensure that you have a professional background, professional profile picture and that you are on mute, unless you are speaking. Ensure your mobile is on mute during the call.
  7. Ensure you understand your managers expectations of you whilst working from home e.g. work outputs (Key Performance Areas and Indicators), frequency of communication required, forums for communicating, leaving the house and/or taking breaks.
  8. Do not record anything whilst on video and audio conference without the consent of the other party.
  9. Focus on work as this is what you are paid for. Keep WhatsApp etc on silent and check in every hour instead of every time it pings. Distractions impact on your performance.
  10. Take breaks as your brain and body need it.
  11. Keep and eat healthy snacks at home.
  12. Keep connected to your friends at the office as it can become very lonely and demotivating. Take care of your mental and physical health.
  13. Remember working from home is a privilege for most and not a right, so make it work for both parties.
  14. Unplug from work once you are done for the day. Balance is key to a happy life.
Working from Home COVID 19

10 Tips to Manage Your Team Remotely

COVID- 19 has brought some challenges to the way we do business in 2020, which has led to us having to change the way we operate. Some of the challenges include having to manage employees who are working remotely. I hope that these 10 tips will make it easier for you to lead your team through this crisis.

  1. Ensure that you have WFH (work from home)/remote working policy and communicate this to employees.
  2. Clearly redefine the Key Performance Areas and Indicators with the employees (in writing).
  3. Ensure employees have the necessary tools to work remotely.
  4. Use technology (mobile apps or other) to support data security/protection, performance management, collaboration and connection between employees, and with the client e.g. tracking work, Zoom, chat rooms etc.
  5. Manage output/results. Micro-management can be demotivating and counter-productive. Working remotely does not mean employees are not working. Trust is key.
  6. Standards need to be maintained. Discuss expectations with your employee about family interruptions at home, working hours, breaks and communicating with you.
  7. Have regular meetings and engage remote working employees by:
    • asking them to present what they have been working on
    • asking them what challenges they experience working remotely or challenges they have with their work
    • give recognition where due
    • share information/updates about the business
  8. Review the bigger picture. How will your business change due to having to work remotely? e.g. Culture, Business model, Strategy, Leadership style etc.
  9. Working remotely allows the business to meet regulatory Health and Safety directives, be more resilient, flexible and agile. This will hopefully ensure its sustainability during and post the COVID crisis.
  10. Take breaks. Rest your brain and body. Everyone needs to have a break from work, even if one works from home.